LunchEAZE

United Kingdom

Warranty and Returns

Warranty Coverage: 

  • LunchEAZE offers a 1-year warranty on its products, effective from the date of purchase. This warranty specifically covers manufacturing defects.
 

Exclusions to Warranty Coverage: The warranty does not cover:

  • Misuse of the product
  • Physical damage such as drops, dents, and scratches
  • Water or liquid damage
  • Exposure to extreme temperatures or conditions
  • Unauthorized modifications or repairs
  • Wear and tear from normal usage
  • Battery depletion with regular use
  • Cosmetic damage which doesn’t affect product functionality
 

Warranty Claims Process:

  1. If you believe your product has a defect covered under warranty, please visit https://Luncheaze.com/contact-us to initiate a warranty claim.
  2. The LunchEAZE support team will review your claim and may request additional information or evidence of the defect.
  3. If your claim is verified, our team will guide you on the next steps. The resolution could involve repairing the unit, shipping replacement parts, issuing a refund, or providing a replacement product.
  4. Any repairs will be conducted in our facilities within the USA.
 

Return Policy: 

  • Due to our operational structure with European orders fulfilled by a third-party logistics company and our base being in the USA, we regret that we cannot accept returns for purchases made in Europe. We emphasize the importance of reviewing product details and specifications prior to purchasing to ensure the product meets your needs.
  • We value our customers and will always strive to provide the best possible service. If you have concerns or issues, we encourage you to reach out to our support team for assistance.
Terms and Conditions

User Data & Transactions

  • To purchase on Luncheaze-eu.com, you must provide relevant transaction data, including payment, billing, and shipping details.
  • You confirm the right to use any payment method you provide.
  • Your data may be shared with third parties for transaction completion.
  • All transaction details may undergo verification before processing.

Site Content & Product Information

  • Product details, including descriptions, prices, and images, can change without prior notice.
  • Product availability isn’t guaranteed.
  • You agree to comply with all local laws when making a purchase.
  • We may limit product quantities and restrict orders from the same account or address.
  • Discounts for bulk orders aren’t offered. Reselling of our products without intention of personal use is prohibited.
  • Product color display may vary depending on your monitor.
  • Order acknowledgment doesn’t guarantee product availability or shipment.
  • We aim for accuracy but can’t guarantee it for all site content. In case of inaccuracies, we may cancel your order and inform you.

Fees & VAT

  • VAT and shipping are calculated at checkout. Additional regional fees, import taxes, or VAT are the buyer’s responsibility.

Third-Party Integrations

  • The site may link to third-party websites, including social media platforms and product manufacturers. We’re not accountable for their content or policies.
  • We advise reviewing third-party site policies before interacting or sharing data.
  • We neither endorse third-party sites linked on Luncheaze-eu.com nor are responsible for their actions.

Changes to Terms

  • These terms may be updated periodically. Any changes apply from the date they’re published on our website.
Privacy Policy

Who We Are

  • Our website address is https://Luncheaze-eu.com
  • We are ReliantEMS Corp, located in Fremont, California. We are a product engineering company, and LunchEAZE is one of our products. 
  • Our online business conducted outside of the United States is owned and operated by us, and fulfilled by third party fulfillment centers located in their respective regions.
  • LunchEAZE is committed to protecting your privacy, this policy sets out how and why we collect, store, process, and share your personal data. 
 

Data we collect:

  • We collect and process personal data about you when you interact with our website, Luncheaze-eu.com, and when you purchase goods from us. This data includes:
  • Name, Address, Email address, Phone number, Payment and credit card Billing and Shipping address
  • Your credit card payments are processed through Stripe, our third party payment processor. 
 

How we use your data:

  • We use your data to provide our goods to you, verify your identity, and improve our services. 
 

How long we retain your data:

  • We will not retain your data for longer than necessary to fulfill the purposes for which it was collected. At any time, you have rights under the General Data Protection Regulation (GDPR) including the right to request access to, deletion of, or correction of, your personal data.
 

Cookies:

  • Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website.
 

Changes to Privacy Policy:

  • We may update this privacy policy from time to time. We will notify you of changes by posting on our website.
 

Third-Party Data Collection

  • At Luncheaze-eu.com, we partner with third-party services to enhance your user experience, provide essential functionalities, and analyze our website’s performance. These services may collect and use your data in ways that differ from our direct collection of information. Below, we detail the third-party services we use, why we use them, and how they collect and process your data. Our use of third party services are not limited to the ones listed below.
 

Payment Processing: Stripe

  • We utilize Stripe for payment processing when you make a purchase on our website. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and your billing information.
 

Embedded Content: YouTube

  • Some pages on our site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from YouTube behaves as if you visited YouTube directly. They may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
 

Social Media Links

  • Our website contains links to our social media platforms, such as Facebook, Twitter, and Instagram. Interacting with these links may allow these platforms to collect data about you. We advise reviewing the individual privacy policies of any social media platforms you use.
 

Website Analytics: Google Analytics

  • We use Google Analytics to understand how visitors interact with our website, such as understanding which pages are most popular and how users navigate through our content. Google Analytics collects data on our behalf using cookies, and we use this aggregated data to improve our website. It provides us with anonymized insights and does not provide us with any personally identifiable information.
 

Cookies

  • Many of the third-party services we utilize employ cookies, which are small data files stored on your device. These cookies often facilitate the functionality of these services and help us understand user behavior on our site. You have the option to refuse cookies via your browser settings, but note that this may affect the functionality and your experience of our site.
 

Protecting Your Data

  • While we carefully choose our third-party partners, we cannot control or be held responsible for their individual data practices. We encourage you to review their respective privacy policies and terms of service to understand how they manage and protect your data.